JOB - Visitor Experience Assistant at National Trust Formby
National Trust Formby are looking for a Visitor Experience Assistant to work at National Trust Formby. Rate of pay is £8.15 per hour on a part time contract.
SummaryDo you love working with people from all ages and backgrounds? Can you provide service with a smile to thousands of customers, every day? Come and work with a great team, in a beautiful location. With engaging stories to tell, there’s always something to share with our visitors, and it will be you job to make sure we’re doing that all year round.
What it's like to work here
With dramatic sand dunes, glorious beach and coastal pinewoods, Formby is an ever-changing landscape. Home to red squirrels and prehistoric footprints, there are many coastal walks which bring visitors to the area, year round.
Click here for more information about this location
What you'll be doing
As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As the Visitor Experience Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.
You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.
You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.
Please also read the full role profile attached to this advert.
Who we're looking for
It’s an exciting role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, you’ll need to have:
A flexible customer focused approach, with high standards of customer service
Excellent people skills, enabling strong relationships, both externally and internally
Strong organisation and planning skills, and a good eye for detail
Understanding of the aims and ethos of the National Trust
Excellent communication skills, both verbal and written
A hard working approach, be committed and a team player
Knowledge of relevant Health & Safety procedures
The package
Looking after you
Health cash plan – from as little as £2.81 per month for you and your dependents
Pension contribution match up to 10%
EAP and proactive Health and Wellbeing
Discounted gym membership
Looking after your career
Grow your career through professional training courses across the Trust
Develop your skills with an internal secondment
Pay review linked to values and behaviours, commitment to progression
Income protection due to illness
Unique to Us
Work in some of the most beautiful, iconic and unique locations in the UK
Free entry to NT properties for you, a guest and your children (under 18)
20% off in our retail and catering outlets
Discount up to 35% off a National Trust holiday cottage booking
National Trust place
Formby, Victoria Road, near Formby, Liverpool
Documents
visitor_experience_assistant.pdf
Requirements
Compliance.Eligibility to Work in the UK
Additional information
To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.
Closing Date: 24 May 2017
The Trust appoints on merit.
Short listing is carried out objectively by assessing the information you provide against the requirements of the job as set out in the vacancy details on our website. If you are short listed, you will be contacted and invited to attend an interview.
We will also tell you if we need you to do anything else such as a skills test, presentation or a property visit.
We only accept on-line applications. However, if you require assistance to participate in the recruitment process, for example due to disability, please contact the Recruitment Team at 0370 240 0274 (option 1) for assistance.
Having a criminal record will not necessarily prevent you from working at the National Trust. In reaching a decision we will take account of the nature of your work, the circumstances and background of the offence(s) and the time elapsed.
