Formby Bubble Privacy Policy

Privacy Policy

Formby Bubble Limited (“Formby Bubble”, “we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

Controller: Formby Bubble Limited
Email: info@formbybubble.com
Scope: our websites (including www.formbybubble.com), our mobile app (the “App”), and our official social media pages/groups (together, the “Services”).
Last updated: [11/09/2025]

1) The data we collect

We only collect what we need to run a safe, helpful community service.

Account & profile data

Name, display name, email, phone (optional), postcode prefix (e.g., “L37”)
Profile image/avatar, role/badges (Resident, Moderator, Bubble Approved Trader)

Content you submit

Posts, photos, event details, lost & found reports, comments, messages
Metadata (timestamps, status, moderation notes)

Contact & preferences

Newsletter/alerts opt-ins, push notification choices, category interests

Device & usage

IP address, device type, app version, browser type, pages viewed, referral source
Approximate location (if enabled for nearby alerts)

Payments/ads (if applicable)

Basic transaction metadata (no card numbers handled by us)
Advertising metrics and endorsements/ratings you submit

Special situations

Lost & Found: limited details to reunite owners (we avoid publishing private info)
Appeals/Fundraising: verification for schools/charities (e.g., charity number, official email)

2) How and why we use your data

3) Cookies, SDKs & similar tech

We use cookies and mobile SDKs for:

Essential: login, security, preferences
Analytics: usage trends (e.g., Google Analytics)
Marketing (if enabled): measuring campaigns (e.g., Meta Pixel)

4) Where your data comes from

Directly from you when you register, post, or contact us
Automatically from your device when you use the Services
From other users (e.g., reports, tags, messages)
From public sources you choose to connect

5) Who we share data with

Service providers (hosting, email/push, analytics, payment processors)
Law enforcement or regulators where legally required
Public display: content you post may appear on our website, app, or social channels

We do not sell your data.

6) International transfers

If data is processed outside the UK/EEA, we use safeguards (e.g., Standard Contractual Clauses).

7) How long we keep data

Accounts: while active; reviewed after 24 months of inactivity
Events: until event ends + 6 months
Lost & Found: 30 days after resolution (extendable)
Alerts: until resolved + 3 months
Reports/logs: 24 months for audit
Backups: temporary, auto-purged

8) Children

The Service is for age 13+. If a child under 13 provides data, contact us to delete it. We follow the UK Children’s Code (AADC).

9) Your rights under UK GDPR

You can:

Access your data
Correct inaccurate data
Request deletion
Restrict or object to processing
Request data portability
Withdraw consent at any time

How to exercise your rights: email info@formbybubble.com.
We’ll respond within one month.

10) Security

We use encryption, access controls, and monitoring. No system is 100% secure, so please keep your login details safe.

11) Privacy in posts

Don’t post private info (addresses, phone numbers, IDs) without consent.
Owners of found items may be asked to confirm details privately.
We may edit/remove posts that expose private data.

12) Social media

When you engage with our pages/groups, the platform (e.g., Facebook, Instagram) also processes your data under its own policy.

13) Contact & complaints

Formby Bubble Limited
Email: info@formbybubble.com

If you are unhappy, please contact us first.

You can also complain to the ICO (Information Commissioner’s Office):

ico.org.uk · 0303 123 1113 · Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

14) Updates to this policy

We may update this policy from time to time. Changes will be posted here with a new “Last updated” date.

Short disclaimer:
We’ll use your details to publish and manage your post and keep the community safe. See our [Privacy Policy] (Above) for more.
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